Strength and security
Security, your privacy and anonymity are of the utmost importance to us. In 14 years, there hasn't been a breach of data security and we are proud of that fact.

This website and access to all dashboards is secured with SSL 256-bit encryption certification.
Web sites secured with an SSL certificate encrypt information before sending it out over the network between server and browser which guarantees a secure browsing environment.

To give you some idea of just how strong SSL encryption really is, consider this: 128-bit encryption can calculate 288 times as many combinations as 40-bit encryption. That's over a trillion times a trillion times stronger. In fact, at current computing speeds, it would take a hacker a trillion years to break into a session protected by a 128-bit SSL certificate, and even longer to hack into a session secured with 256-bit encryption.

Anonymity of your data is provided through powerful proprietary business logic processes, ensuring any access to your data is restricted to only you (and additional people you want to see all or parts of your data). Your business is also issued with a unique identification code used in place of your company name on the dashboard and in all reports.

Our powerful user management system permits simultaneous access to data across many layers of your organisation with centrally-controlled data access permissions granted by SIM to you and your chosen team members, all hosted on a world-class Microsoft Azure platform so you know your data is safe.

Put simply, your data and dashboards are password protected, private and secure including requirements for password strength, to ensure that weak passwords are not accepted.

All passwords are fully encrypted - even we don't know what they are!

And finally, we have automatic user lockout after three failed login attempts.

Support
Not only do we provide the platform to produce accurate industry insights 24/7, but we also care about the way you use the information to drive continuous growth. So, with the handover of your dashboard, you will receive a FREE one hour training session showing you how to drive and get the best from the platform.

We provide complimentary data support for the first three months of your membership before granting provision of the auto upload facility. 

If you have any queries about the platform or troubleshooting along the way, you can contact us at any time.